I have used my card at the homepage, in the store or at the ATM
Yes, I have used my card at the homepage, in the store or at the ATM
Yes, the amount is incorrect or has been debited more than once
Yes, I have ordered the goods or services, but something has gone wrong
The card was in my possession at the time of the disputed transaction(s)
Yes, the card was in my possession, but I have not engaged in nor authorised the transaction(s)
No, the card was not in my possession, and I have not engaged in nor authorised the transaction(s)
Please use this dispute form if you have cancelled the subscription in accordance with the merchant’s terms and conditions, but the amount continues to be charged to your card
Please use this dispute form if you have been charged for the same purchase more than once, or if the merchant has charged another amount or currency than you have approved.
Please use this dispute form if the goods or services which you have paid for are not delivered. The dispute form can also be used if the merchant is declared bankrupt.
Please use this dispute form if you have made more purchases at a merchant, but there are withdrawn amounts which you do not recognise. Etc. purchase of games, download for phone/tablet/computer or subscription for telephone.
Please use this dispute form if you for example has rented a car, been at a hotel or restaurant/bar and has made one or more purchases – but more amounts are withdrawn.
Please use this dispute form if:
- the purchase has been cancelled in accordance with the merchant’s terms & conditions
- the promised credit from the merchant is not received
- you are unable to get in contact with the merchant for a cancellation
Please use this dispute form if fraudulent card transaction(s) are withdrawn from your account, and your card was in your possession when the transaction(s) were made. It is important that you block your card before you fill in and send the dispute form to us.
Please use this dispute form if fraudulent card transaction(s) are withdrawn from your account, and your card was not in your possession when the transaction(s) were made. It is important that you block your card before you fill in and send the dispute form to us.
Please use this dispute form if you have received goods or services which are defective or not as described
Please use this dispute form if you have not received the expected amount from the ATM
Danske Bank har desværre ikke mulighed for at hjælpe, og vi beder dig kontakte det pengeinstitut, hvor du forsøgte at hæve pengene.
Da din henvendelse drejer sig om andet end beløb, der er trukket på dit kort, bedes du kontakte os på 70 123 456.
