Card Dispute

You will find the dispute form you need by answering a few questions. The questions will appear by clicking on “Start” below.

Please be advised, you have to print the dispute form to add your signature.

You only have to use the dispute forms if it a matter that concerns card transactions which you do not accept or have not approved.
If the matter concerns anything else, please call us on +45 70 123 456.

1. Start

I have used my card at the homepage, in the store or at the ATM

1. Yes, but something has gone wrong.
2. No, I do not recognise the merchant/ATM or the amount.

Please note:

You should check your account for more transactions from the same merchant. The amount may be an extra charge in connection with a welcome offer that you have accepted, perhaps a trial package. If you have rented a car or stayed at a hotel, the charge may be an extra in connection with it.
That when you make a purchase by mail order, in a shop, or withdraw money at an ATM it may take longer than you expect before your account is debited.
On some occasions, there may be a difference in the name of the merchant where you made your purchase, and the name shown on your account.

Yes, I have used my card at the homepage, in the store or at the ATM

1. I have been charged for a subscription that I have previously cancelled
2. I have ordered the goods or services, but something has gone wrong
3. The amount is incorrect or has been debited more than once
4. I have tried to withdraw/deposit cash in an ATM but I have not received the expected amount

Yes, the amount is incorrect or has been debited more than once

1. I have been charged more than once for the same purchase, or a wrong amount has been charged
2. The merchant has charged more than I authorised

Yes, I have ordered the goods or services, but something has gone wrong

1. I have not received the goods or services that I ordered
2. I have not been refunded, despite having cancelled my order or after return of the goods
3. The goods or services that I have received are defective or not as described

The card was in my possession at the time of the disputed transaction(s)

1. Yes
2. No

Yes, the card was in my possession, but I have not engaged in nor authorised the transaction(s)

1. I have not engaged in nor authorised the transaction(s) – the card was in my possession

No, the card was not in my possession, and I have not engaged in nor authorised the transaction(s)

1. I have not engaged in nor authorised the transaction(s) – the card was not in my possession

Please use this dispute form if you have cancelled the subscription in accordance with the merchant’s terms and conditions, but the amount continues to be charged to your card

Please use this dispute form if you have been charged for the same purchase more than once, or if the merchant has charged another amount or currency than you have approved.

Please use this dispute form if the goods or services which you have paid for are not delivered. The dispute form can also be used if the merchant is declared bankrupt.

Please use this dispute form if you have made more purchases at a merchant, but there are withdrawn amounts which you do not recognise. Etc. purchase of games, download for phone/tablet/computer or subscription for telephone.

Please use this dispute form if you for example has rented a car, been at a hotel or restaurant/bar and has made one or more purchases – but more amounts are withdrawn.

Please use this dispute form if:

the purchase has been cancelled in accordance with the merchant’s terms & conditions

the promised credit from the merchant is not received

you are unable to get in contact with the merchant for a cancellation

Please use this dispute form if fraudulent card transaction(s) are withdrawn from your account, and your card was in your possession when the transaction(s) were made. It is important that you block your card before you fill in and send the dispute form to us.

Please use this dispute form if fraudulent card transaction(s) are withdrawn from your account, and your card was not in your possession when the transaction(s) were made. It is important that you block your card before you fill in and send the dispute form to us.

Please use this dispute form if you have received goods or services which are defective or not as described

Please use this dispute form if you have not received the expected amount from the ATM

Danske Bank har desværre ikke mulighed for at hjælpe, og vi beder dig kontakte det pengeinstitut, hvor du forsøgte at hæve pengene.

Da din henvendelse drejer sig om andet end beløb, der er trukket på dit kort, bedes du kontakte os på 70 123 456.

Contact us

You can contact us 24 hours a day

Danske Bank A/S, Holmens Kanal 2-12, 1092 København K. Tlf. +45 70 123 456, fax +45 70 121 080, e-mail: danskebank@danskebank.dk, CVR-nr. 61 12 62 28, SWIFT: DABADKKK
Telefonsamtaler kan blive optaget og gemt til brug for dokumentation og sikkerhed.

Copyright ©2008 - Danske Bank Group. Danske Bank A/S er under tilsyn af Finanstilsynet.
Klageansvarlig afdeling: Danske Bank, Juridisk Afdeling, Holmens Kanal 2-12, 1092 København K
Læs hvordan vi behandler personoplysninger, hvordan vi anvender cookies og behandler personoplysninger, når du bruger vores websites og digitale løsninger, samt vilkårene for brug af dette website.

Du er altid velkommen til at kontakte os, hvis du har spørgsmål om, hvordan vi behandler personoplysninger.
Du kan kontakte vores Databeskyttelsesrådgiver, Holmens Kanal 2-12, 1092 København K, e-mail: DPOfunction@danskebank.dk.