Reference (Mandatory for all a/c types)

This Reference field must be quoted correctly when transferring funds. If you do not key your Reference correctly, the institution to which we transfer your payment may not be able to apply it and you may be charged fees or interest.

The following are examples of

Transfers to a Credit Card in another bank
You must input your 16 digit credit card number (without spaces) in the Reference field.

Transfers to Building Society Accounts
If your Building Society Account has a Roll Number or other Reference Number, you must input this number in the Reference field.

Transfers to Utility Companies
Transfers to your telephone, gas or electricity company (examples only) require your customer Reference Number so that they can credit the funds to your account. You must input this reference in the Reference field.

Regular Transfers/Payees
If you wish to set up a regular transfer to one of the above account types, you should input all details including your Reference and click ‘Save the payee’ to store your payee/beneficiary details on your Payee list. Or, you can select ‘Payees’ from the left menu and ‘Edit Payee’ to amend details already stored.​