A browser plug-in is preventing the NemID applet to run correctly.
We are currently aware of 4 browser plug-ins which can cause the eBank to not function properly.
- Adblock Plus
- Ads Removal
In case you are using one or more of these plug-ins, we advise you to deactivate it, when you are logging into the eBank. To effectively deactivate all add-ons and browser plug-ins as well as cleaning your browser, it can be necesary to do a browser reset.
If you are using Microsoft Edge browser it is important that you do not block cookies from third party.
Access your settings -> view advanced setting -> in the cookies dropdown choose "Don't block cookies"
Please contact Support Direct if you have any questions about this issue. You can call us on +45 70 104 610.